July 13, 2023
CELEBRATIONS AS THISTLE WINS PRESTIGIOUS INDUSTRY AWARD
Thistle Home Improvements Group has been awarded the title of ‘Best in the UK for Customer Satisfaction’ for the third consecutive year by industry organisation Independent Network.
Thistle), Michael Queen (Sales & Marketing Director for Thistle), Tim Taylor (Commercial Director for VEKA UK).
Independent Network is a non-profit industry standards organisation made up of over 100 member companies across the UK. To become and maintain status as an Independent Network member, companies are regularly audited to ensure that they are meeting the exceptionally high standards of customer service promoted by the network.
On full completion of every home improvement project, customers are asked by Independent Network to provide their feedback on their experience with Thistle – covering everything from the helpfulness of the Sales team through to the quality of the installation work completed.
Based on independently audited customer feedback received between January and December 2022, Thistle achieved an Average Customer Satisfaction Rate of 96% and was awarded the title of ‘Best in The UK For Customer Satisfaction’ at this year’s awards ceremony which took place on Thursday 13th July at the Independent Network AGM in Birmingham.
The prestigious award completes a hat-trick for Thistle after receiving the same accolade for customer satisfaction in 2020 and 2021.
Thistle’s Group Marketing Designer, Chloe Baxter said: “We are incredibly proud to win this award based on genuine customer feedback and would like to once again thank all our valued customers for choosing Thistle to improve their homes!”
With over 40,000 installations completed across Aberdeen, Aberdeenshire & North-East Scotland, Thistle’s reputation has been built on delivering outstanding customer service and high-quality products.
Since forming in 1995 with just a single installation team, the company has grown extensively, introducing specialist divisions to handle almost any home improvement project requirement – from inspiration to installation!
Whether you want to upgrade your windows and doors, choose a stunning new kitchen or bathroom, create more space, extend your home – or even transform your garden, you’ll find everything under one roof at Thistle.
Visit Our Aberdeen Showroom
At the Thistle Home Improvements Showroom, you’ll find inspiration around every corner!
From traditional to modern - whatever your style you’ll be sure to discover your dream Kitchen with our high-quality British, German and Italian brands.
From space-saving shower rooms to spacious wet rooms, you’ll find great ideas for Bathrooms of every size.
Looking to extend your home or create more space? Our team can help you visualise the perfect solution – and turn it into reality!
We can even help you transform your garden, with low-maintenance decking, fencing and more!
Visit the Thistle Home Improvements Showroom on Woodside Road, Bridge of Don, Aberdeen – Open Monday – Saturday from 9am to 5pm and Sunday from 11am to 4pm.
Thistle Home Improvements Showroom
Thistle House
Woodside Road, Bridge of Don
Aberdeen, AB23 8EF
